Clinical Operations Manager

5+ years experience managing employees including performance and day to day operational oversight in a clinical setting. Background in nursing, care management or clinical operations. Excellent communication skills. Demonstrated leadership, and team-building skills. Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects/problems simultaneously. Self-starter with a strong sense of ownership and ability to work autonomously. Desire to work at an early-stage startup and comfortable with associated uncertainty and rolling-up your sleeves to get things done. Proficiency in HIPAA, and CMS regulatory requirements. BA/BS degree required.

Directly manage a remote team of Care Partners, providing guidance, support, and regular feedback. Manage daily operations of clinical staff including planning, goal setting and quality assurance. Design and improve specific operational processes and guidelines to ensure high clinical quality and service excellence in patient care. Collaborate with the leadership and other stakeholders to implement policies and procedures and provide adequate oversight. Monitor and improve key performance indicators to measure success and engagement across different teams and with different external partners. Participate in hiring, training and onboarding of new staff. Assign and delegate tasks to the medical assistants based on their expertise and workload, ensuring optimal resource utilization. Conduct performance evaluations, identify areas for improvement, and provide coaching and training as needed. Develop and implement efficient workflows and processes to maximize the quality and efficiency of patient care.