Location:US (excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.), EST, PST
Languages:English
Seniority level:Senior, 3+ years
Experience:3+ years
Skills:
LeadershipProject ManagementCross-functional Team LeadershipProblem SolvingMentoringCustomer SuccessRelationship buildingAccount Management
Requirements:
3+ years of experience in a senior Customer Success, account management, or strategic consulting role Enterprise SaaS experience preferred Experience supporting or working with technical products Solutions-oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Bachelor’s degree from a 4-year institution
Responsibilities:
Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers Orchestrate executive business reviews Conduct workshops with customers Deeply understand the Samsara platform’s capabilities and explain them Serve as a mentor to the wider Customer Success and Support teams