Enterprise Customer Success Manager - Public Sector

Posted 9 days agoViewed

85085 - 114400 USD per year

US (excluding AlaskaAustin MetroBoulder MetroCaliforniaChicago MetroConnecticutDallas MetroDenver MetroHouston MetroMarylandMassachusettsNew JerseyNew YorkRhode IslandSeattle MetroAnd WashingtonD.C.)Full-TimeIoT, Software

Company:Samsara

Location:US (excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.), EST, PST

Languages:English

Seniority level:Senior, 3+ years

Experience:3+ years

Skills:

LeadershipProject ManagementCross-functional Team LeadershipProblem SolvingMentoringCustomer SuccessRelationship buildingAccount Management

Requirements:

3+ years of experience in a senior Customer Success, account management, or strategic consulting role Enterprise SaaS experience preferred Experience supporting or working with technical products Solutions-oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Bachelor’s degree from a 4-year institution

Responsibilities:

Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers Orchestrate executive business reviews Conduct workshops with customers Deeply understand the Samsara platform’s capabilities and explain them Serve as a mentor to the wider Customer Success and Support teams