Enterprise Customer Success Manager - Public Sector
S
SamsaraIoT, Software
US (excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.), EST, PSTFull-TimeSenior
Salary85085 - 114400 USD per year
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- LeadershipProject ManagementCross-functional Team LeadershipProblem SolvingMentoringCustomer SuccessRelationship buildingAccount Management
Requirements
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- Bachelor’s degree from a 4-year institution
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers
- Orchestrate executive business reviews
- Conduct workshops with customers
- Deeply understand the Samsara platform’s capabilities and explain them
- Serve as a mentor to the wider Customer Success and Support teams
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