Senior Customer Success Manager, Public Sector/Union
106400 - 138400 USD per year
Company:Spring Health
Location:United States
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Project ManagementNegotiationComplianceData visualizationStakeholder managementCustomer SuccessSaaSRelationship buildingAccount Management
Requirements:
- Minimum 5 years of experience in customer success, account management, product, or implementation within the public sector, education, or union-affiliated organizations.
- Proven success managing complex accounts with multiple stakeholders and long procurement cycles.
- Experience using SaaS-based solutions and platforms.
- Strong understanding of government contracting, RFP processes, privacy compliance, and employee benefit program structures.
- Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
- Deep passion to transform the U.S. healthcare system, especially mental health.
- Willingness and ability to travel as needed (approx. 15%).
- Bachelor’s degree or higher, preferred.
Responsibilities:
- Serve as product expert and mental health advocate for public sector and union accounts.
- Build trusted partnerships with government HR leaders, benefit administrators, union representatives, and consultants.
- Navigate public sector procurement and compliance requirements.
- Demonstrate Spring Health's value proposition by connecting outcomes to customer success metrics.
- Own the full customer lifecycle from implementation through renewal.
- Lead business reviews and present insights to executive stakeholders.
- Collaborate cross-functionally with product, clinical, and operation teams.
- Provide consultative sales support and expansion strategy insights.
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