Customer Success Associate - Public Sector

1+ years of experience in a Customer Success, account management, or strategic consulting role Enterprise SaaS experience preferred Bachelor’s degree from an accredited university Strong priority management and high emotional intelligence Previous hands-on experience assisting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment Diplomacy, tact, and poise under pressure Strong bias for action Ability to think big, with insistence on high standards Experience serving and supporting large-scale solutions for Public Sector organizations Thrives in an unstructured, fast-paced, and change-heavy environment

Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership Conduct workshops with customers to break down their current operations and recommend workflow changes Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations Serve as a mentor to the wider Customer Success and Support teams Champion, role model, and embed Samsara’s cultural principles