Operations Associate, Livery & Black Car

Bachelor's degree or equivalent relevant work experience 1-2+ years of experience in operations, customer service, account management, or related fields Strong problem-solving skills Proven ability to prioritize multiple competing tasks and projects High energy with an outgoing personality Excellent verbal and written communication skills with extreme attention to detail Ability to take direction and feedback, and proactively seek support Proficiency with G Suite tools Comfortable with technology and able to learn new systems quickly Basic SQL skills preferred

Own end-to-end livery fleet onboarding Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners Manage day-to-day relationships with fleet partners Support initiatives for owner-operators Ensure fleet compliance with regulatory requirements Develop strong partnerships with local fleets and owner-operators Provide clear communication and education to fleet partners and owner-operators Maintain accurate data entry and documentation Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs Be adaptable and thrive in a fast-paced, ever-changing environment