Founding Customer Success Manager

Proven Customer Success Execution experience. Experience owning a book of business and driving adoption/retention. Automotive familiarity (experience with dealerships or selling into them). Sharp communication skills. Operational discipline with CRM hygiene and account plans. High ownership mentality. Comfort with ambiguity in a founding role.

Own onboarding and rollout for dealership accounts. Drive adoption and measurable outcomes for dealerships. Build relationships with dealership decision-makers. Manage the operating cadence for accounts (check-ins, reviews). Handle customer escalations efficiently. Build repeatable customer success playbooks. Manage renewals and expansion opportunities. Translate dealership feedback into product insights.