Pub Sec Customer Success Manager III-2
85085 - 114400 USD per year
Location:US (excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.)
Languages:English
Seniority level:Senior, 3+ years
Experience:3+ years
Skills:
IoTCross-functional Team LeadershipOperations ManagementProblem SolvingMentoringRelationship buildingAccount ManagementCustomer SuccessSaaS
Requirements:
3+ years of experience in a senior Customer Success, account management, or strategic consulting role Enterprise SaaS experience preferred Strong priority management and high emotional intelligence Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment Diplomacy, tact, and poise under pressure Bachelor’s degree from a 4-year institution Strong bias for action, ability to think big, with insistence on high standards Experience serving and supporting large-scale solutions for Public Sector organizations
Responsibilities:
Ensure customers increase safety, efficiency, and sustainability with the IoT platform Compose joint success plans with customers Orchestrate executive business reviews Conduct workshops with customers Deeply understand and explain Samsara platform capabilities Serve as a mentor to the wider Customer Success and Support teams Champion and embed Samsara’s cultural principles
