Strategic Partner Manager II

4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy. Proven track record of driving measurable growth and retention across a book of business. Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations. Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics. Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma. Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces. Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations. Collaborative mindset with experience serving as a trusted partner and informal mentor within a team.

Manage a portfolio of SMB restaurant partners to drive measurable growth, retention, and satisfaction. Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success. Proactively adjust account plans and growth strategies as merchant needs evolve. Identify and mitigate risks to protect merchant health and performance. Recommend and sell DoorDash products to support merchant growth. Partner with Product, Operations, and Sales teams to drive action and outcomes. Surface merchant insights to inform product improvements and GTM strategy. Share best practices and support the development of Partner Managers.