VoIP Specialist (LATAM Remote)
Company:Whippy
Location:Latin America, EST
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Requirements:
Strong foundation in VoIP, cloud telephony, and call routing concepts Experience working with carriers, SMS/voice providers, or cloud telephony platforms Hands-on experience with number porting and carrier coordination Comfortable configuring IVR, voicemail, queues, forwarding, and call flows Familiarity with hard phones, softphones, SIP, and basic networking Ability to explain technical concepts clearly to customers and teammates Strong documentation and training skills (written + video) Highly organized, proactive, and comfortable owning a specialty end-to-end Experience working cross-functionally with Customer Success, Sales, and Product 2+ years in VoIP, telephony, technical CS, or communications-focused SaaS roles
Responsibilities:
Become Whippy’s internal authority on VoIP, cloud telephony, and calling workflows Own voice implementations, migrations, and best practices across customers and partners Define how VoIP is deployed, documented, and supported company-wide Lead VoIP onboarding and rollout projects for new and existing customers Manage number porting strategy and execution Support migrations from legacy or third-party VoIP systems Design and configure call flows including IVR, voicemail, business hours, routing, and forwarding Support voice and messaging workflows working together seamlessly Ensure customers are operational, trained, and confident using calling features Configure and troubleshoot hard phones, softphones, SIP credentials, and call quality issues Assist with basic network and device troubleshooting related to VoIP Support AEs with VoIP demos, technical explanations, and customer calls Assist with VoIP use cases across ATS and partner environments Act as the technical voice expert on strategic sales or partner conversations Create and maintain VoIP documentation, playbooks, and implementation guides Record Loom videos and deliver live trainings for customers and internal teams Help standardize VoIP processes across Customer Success and Sales Maintain strong awareness of the VoIP and cloud communications landscape Translate real-world customer and implementation learnings into feedback for Product and Leadership
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