Customer Support Chat Specialist: 11A - 8P Eastern time, Full time

5+ years of experience as a Live Chat Support Specialist in the tech industry 2+ years of remote experience Experience handling multiple incoming chat requests simultaneously High adaptability and positive attitude in a dynamic environment Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion) Excellent written and verbal communication skills in English Must provide own computer and stable internet connection (2nd monitor recommended)

Respond to queries from users in a timely and accurate way via live chat and email Follow up with unresponsive users and leads to ensure their questions are resolved Proactively identify user needs and help customers implement specific features Analyze product malfunctions and report them Gather user feedback, feature requests, and workarounds, and proactively suggest improvements Be empathetic and a great problem-solver, even when handling multiple conversations at the same time