Implementation Associate

Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent) 1-3 years in a customer-facing role preferred Proficiency in using standard office software, email and collaboration tools Experience using Excel (advanced), analytics platform, CRM, and JIRA Strong verbal and written communication skills Demonstrated ability to manage and prioritize multiple implementation tasks Proficient in task management tools and techniques High attention to detail Quick learner Ability to quickly grasp new technical concepts and troubleshoot issues Proactive and resourceful in identifying and addressing challenges

Support the onboarding of HME Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations. Provide ongoing support to suppliers after they go live. Lead tailored demos and training sessions for customers. Proactively identify and share feedback on process improvements. Support internal teams through documentation of tools, workflows, and integrations. Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform.