Technical Solutions Consultant

5+ years of experience as a Technical Account Manager, Solutions Architect, or equivalent role. Strong technical background with a solid understanding of open-source web development, hosting, and related technologies. Excellent communication and interpersonal skills. Ability to analyze technical data and identify trends, risks, and opportunities. Strong problem-solving skills. Keen understanding of how technical success drives customer success. Ability to manage multiple accounts and priorities effectively. Experience with cloud-native hosting and development platforms. Experience with enterprise website development technologies (git workflows, cloud architecture, Drupal/WordPress, edge delivery, CI/automation/devops, high-performance architectures, infosec requirements). Experience across multiple technical roles and development contexts. Ability to run discovery sessions, translate customer requirements into a project plan, and coordinate support. Ability to discuss business drivers, commercial aspects, and financial impact of risk and recommendations. Experience working with global development teams. Training and documentation experience.

Act as the primary technical point of contact for assigned accounts. Manage the technical aspects of the customer relationship. Proactively identify and mitigate technical risks and issues. Provide technical guidance and support to customers. Conduct regular technical account reviews. Develop and maintain technical success plans. Collaborate with Customer Success Managers and other internal teams. Assist with onboarding new customers. Identify and communicate opportunities for account growth and upsell.