Customer Solutions Consultant II

4+ years in customer success, solutions consulting, or post-sales technical consulting, preferably within SaaS, CX, or AI technology environments. Proven experience managing enterprise or mid-market clients, driving measurable business outcomes, and fostering long-term relationships. Strong technical aptitude — comfortable working with APIs, integrations, and system configurations. Analytical thinker with the ability to interpret performance data and turn insights into actionable recommendations. Exceptional communication, presentation, and relationship management skills across both technical and executive audiences. Curious, proactive, and resilient — thrive in fast-paced, dynamic environments and love solving complex challenges through technology.

Act as the primary point of contact for clients, addressing questions and providing guidance. Own and manage a book of business, ensuring clients achieve measurable outcomes. Partner with clients to deploy, scale, and mature their AI programs. Serve as a technical consultant, guiding clients through integrations and system architecture. Support clients in optimizing AI Agent performance through analysis and best practices. Ensure client knowledge sources are accurate and optimized. Drive adoption and utilization of Ada's solutions. Identify opportunities to expand use cases and deepen integrations. Track, analyze, and report on success metrics to demonstrate business impact. Translate complex technical concepts into value-driven recommendations.