Vice President of Loan Operations

Bachelor’s degree or equivalent relevant experience. Minimum 12 years of experience in loan operations, servicing, or asset management. Minimum 7 years in senior management or executive roles within a CDFI, community lender, or mission-based financial institution. Demonstrated success managing through organizational change, system implementations, or growth transitions. Strong understanding of CDFI operations, loan products, and impact measurement. Experience overseeing technology modernization and process improvement initiatives. Knowledge of loan compliance and reporting requirements. Exceptional communication, analytical, and people leadership skills.

Provide executive oversight of all loan operations, setting strategic vision. Lead organizational transformation and systems modernization. Manage loan servicing and lending operations teams. Oversee all servicing and back-office loan operations from boarding to payoff. Ensure operational systems, processes, and staffing align with CDFI standards and regulatory compliance. Lead technology and data initiatives to enhance efficiency and scalability. Analyze portfolio and servicing trends to identify risks and inform improvements. Oversee dashboards, reporting, and key performance indicators. Manage third-party relationships. Oversee and manage fidelity to loan servicing policies and procedures. Ensure compliance with all federal and state lending regulations. Lead and mentor loan servicing and lending operations professionals.