Key Account Manager (KAM) - Enterprise Customers

3–7+ years of experience in Key Account Management, Customer Success, or Sales in SaaS, logistics, maritime, or supply chain Strong knowledge of the shipping, freight forwarding, or logistics industry Proven track record in account retention and expansion Customer-oriented mindset with a hands-on approach Comfortable interacting with both business and operational/technical stakeholders Ability to step in on support topics when required and drive issues to resolution Strong communication and negotiation skills Fluent in English (French is a plus)

Own and manage a portfolio of strategic enterprise customers Drive renewals, upsell, and cross-sell opportunities Build strong, long-term relationships with key decision-makers Ensure high customer satisfaction by proactively addressing needs and risks Act as a first-level support escalation when necessary Translate customer feedback into actionable insights Monitor account health, usage, and performance indicators Support onboarding and adoption