Account Manager, Enterprise (EMEA)
129000 - 205000 GBP per year
Company:fal
Location:EMEA, Europe
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Artificial IntelligenceCloud ComputingMachine LearningCommunication SkillsCustomer serviceNegotiationAccount ManagementClient relationship managementCross-functional collaborationRelationship managementSales experienceStakeholder management
Requirements:
6+ years of experience managing enterprise customers selling to software developers, engineering, or data teams. Proven success managing $10M+ annual revenue portfolios and consistently meeting or exceeding quota. Experience operating autonomously in fast-paced, high-growth environments, ideally as an early regional or GTM hire. Strong track record of managing complex, multi-stakeholder enterprise relationships. Experience engaging directly with senior executives and navigating large, global organizations. Exceptional communication, organization, and follow-through, with a strong bias toward responsiveness. Comfort working with distributed, global teams across EMEA, the US, and other regions. Ability to translate technical concepts into clear business value for both technical and non-technical audiences.
Responsibilities:
Own and manage a portfolio of high-value enterprise customers across EMEA, with an emphasis on Europe. Act as fal's first GTM representative in APAC, helping establish regional account strategies, operating rhythms, and customer engagement best practices. Serve as the primary point of contact for strategic accounts, building trusted relationships with both technical and executive stakeholders. Develop and execute account plans focused on expansion, increased platform adoption, and consumption-based revenue growth. Partner closely with engineering and product teams to scope, design, and deliver complex, high-impact customer solutions. Operate with a high degree of responsiveness and accountability, ensuring timely communication with customers and internal teams across global time zones. Own and exceed a consumption-based revenue target, maintaining accurate forecasting and reporting. Lead customer engagements including QBRs, executive briefings, and regional or on-site meetings as needed. Analyze account usage and performance metrics to identify trends, risks, and growth opportunities. Stay informed on developments in AI and Generative Media to shape customer strategy and provide actionable product feedback.
