A/R Specialist (Remote Role)

2+ year accounts receivable experience within the consumer products industry. Experience with major ERP systems, NetSuite preferred. Intermediate to advanced skills in Excel. Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar). Experience with enterprise messaging programs such Teams or Slack. Experienced in Amazon/Ulta/Sephora/Sally specific deductions and dispute management. Experience Amazon Vendor Central, or other large scale customer platforms. Detail oriented with the ability to meet deadlines with a high degree of accuracy. Excellent interpersonal skills. Excellent written and verbal communication skills. General knowledge of accounting principles and internal controls. Ability to work independently. Ability to work remotely successfully as well as be on camera in meetings. Ability to work well within a team while also being a strong individual contributor. Ability to be flexible in a fast-paced changing environment.

Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting. Reconcile AR accounts to ensure all payments are properly accounted for. Create and manage the dispute resolution process, including the creation and use of a deduction tracker. Apply customer payments, in a timely and efficient manner. Ability to manage Lockbox process. Prepare customer statements and initiate collections. Prepare, analyze and report on AR Aging reports. Communicate directly with customers regarding delinquent payments, investigate discrepancies, and recommend resolutions. Create and use a Collection Tracker to report aged customer balances, collection activities, and successful collection results. Partner with Sales and Operations departments to ensure that chargebacks/deductions are properly coded, approved timely and to resolve billing disputes. Assist with the quarterly and year-end audit by analyzing data and providing support documentation. Assist in the development of AR policies and procedures to improve operational efficiency. Proactively seek to improve existing processes and work with management to add efficiencies when possible. Manage shared AR Inbox and Credit Inbox. Exercise sound judgment and initiative in addressing complex AR aging challenges. Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed.