Develop product strategy for telehealth-connected offerings and workflows Define and maintain a prioritized roadmap Identify opportunities to improve conversion, revenue, and customer experience Design and manage the telehealth user journey Partner with engineering to integrate with telehealth platforms, EHR systems, or third-party APIs Collaborate with Marketing & CX on customer workflows and messaging Define features such as appointment flow, documentation delivery, payment logic, and customer notifications Build and manage the end-to-end Experience (Customer < Provider < document issuance < storage & retrieval) Ensure HIPPA, PHI, and regulatory compliance Work with providers and/or telehealth partners to establish review processes Create scalable, secure, and auditable workflows