- Own daily operations for assigned service line.
- Triage and resolve clinical escalations from clinicians.
- Reassign tasks across the team based on volume, licensure, and capacity.
- Balance workload across the service line in real time.
- Contribute to and own clinical protocol updates.
- Mentor NP Is and IIs; act as a primary trainer during onboarding.
- Maintain clinical practice expectations.
- Handle the most complex patients within the service line.