Medical Assistant, Supervisor

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Requirements:

• Minimum of 2+ years' experience in a medical/healthcare setting as a CMA/RMA Supervisor.
• Current CMA/RMA certification is mandatory.
• Prior Authorization experience is essential.
• Willingness to work a rotating schedule including nights and weekends.
• Working knowledge of EMR, MS Word, Excel, and Outlook.
• High level of professionalism and empathy.
• Effective verbal and written communication skills.
• Excellent interpersonal abilities.
• Sharp attention to detail and organizational skills.
• Adherence to professional standards and company policies.

Responsibilities:

• First point of escalation for all MA Team members for support-related questions.
• Provide backup support for the medical assistant team including all functions of a medical assistant.
• Supervise work performance of clinic staff and engage in regular coaching and feedback.
• Guide care delivery ensuring patient flow within the site.
• Oversee quality of patient interactions provided by the MA team.
• Create a supportive environment for the MA team to address issues easily.
• Enforce compliance with best practices, policies, and regulatory requirements.
• Partner with Care Center leadership on escalated patient concerns.
• Assist in improving processes, including prior authorization.
• Oversee and train new and existing staff in conjunction with the clinical director.
• Maintain a healthy and secure work environment.
• Assist with new hire training and interviewing.
• Create monthly work schedules for Medical Assistants.