SVP, Operations

12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale. Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment. Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign. Hands-on experience building operational models. Proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus. Experience partnering with executive teams and presenting to Boards. Prior experience in high-growth, operationally complex healthcare environments strongly preferred. Deep experience running fee-for-service primary care operations. Strong operational instincts; decisive operator who has scaled complex, multi-site care delivery models. Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan. Executive presence and clarity of communication — concise, structured, direct. Ability to influence without ego, and hold teams accountable with empathy, firmness and respect. Strong operational design and process-building skills; comfort leading through ambiguity and scale. Ability to see around corners — anticipating operational needs before they surface. Strong player-coach: able to lead at altitude and also drop into the weeds to unblock and execute. High analytical horsepower; able to interrogate data, build models, and translate insights into action. Deep patient-oriented mindset. Comfortable working in an environment with high ambiguity, high expectations, and high velocity.

Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals. Translate strategic direction into operational reality including scheduling models, visit templates, staff allocation, and workflows. Build scalable operating models to improve access, efficiency, and margin without compromising patient experience. Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience. Set expectations, operating standards, and performance baselines for operations and leadership. Maintain a clear picture of business performance across key metrics. Establish and run the operating cadence for reviews and planning. Proactively identify operational risks and lead toward rapid resolution. Drive continuous improvement by simplifying processes and eliminating waste. Anticipate operational needs 6-12 months ahead. Build, test, and refine operational models that support growth, quality, and financial targets. Step into the details when needed to audit workflows, review schedules, and evaluate throughput. Coach and develop operational leaders while personally owning high-stakes deliverables. Build strong partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People. Oversee operational KPIs, dashboards, and predictive models. Align operational forecasts with financial plans and ensure leadership has real-time insight into performance. Lead deep-dive analyses to determine root causes and guide decision-making.