Manage customer relationships and overall account strategy Drive new revenue opportunities for Five9's products and services Identify growth opportunities and uncover new divisions within customer organizations Upsell additional Five9 products or services, focusing on AI offerings Create and drive revenue within a specified region or list of named accounts Generate business opportunities through networking and cold-calling Meet and exceed quarterly and annual sales quotas Own the sales cycle from lead generation to closure Develop and present business plans Maintain account and opportunity forecasting in SFDC Self-generate leads through personal connections, referral partners, and networking Ensure customer satisfaction and retention