Premium Account Manager
Company:Careers at Tide
Location:UK, India, Germany, France, EST, PST
Languages:English
Skills:
Communication SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailExcellent communication skillsRelationship buildingAccount ManagementFluency in EnglishEmpathy
Requirements:
Experience in premium support, account management, or client-facing roles. Strong problem-solving skills for complex cases. Exceptional written and verbal communication skills (near-native or native English). High attention to detail and ability to manage multiple tasks. Proactive, empathetic, and professional attitude. Proven ability to work collaboratively in a high-performance environment. Background in FinTech, SaaS, or fast-paced technology companies (asset). Experience with membership-based services or subscription models (asset). Exposure to analytics or reporting (asset).
Responsibilities:
Provide high-touch, tailored support to Premium members over phone, chat, and email. Manage complex and sensitive cases with ownership and a solutions-first approach. Deliver a 5-star experience aligned with Premium standards. Build long-term relationships with members by demonstrating product and process knowledge. Serve as a knowledge hub and mentor for colleagues. Contribute to the continuous improvement of Premium processes. Stay aligned with industry trends and member expectations. Work flexible shifts, including weekends and holidays.
