Manager, Ticketing Operations (AUSL)

3-5 years of experience in ticketing operations Prior experience in professional sports preferred Expertise with major ticketing platform(s) (e.g., Ticketmaster, Paciolan, Fevo) Experience managing box office operations for multiple teams or events simultaneously Strong data analysis and reporting skills (Excel proficiency required) Excellent communication, organizational, and problem-solving skills Familiarity with CRM systems (Hubspot preferred) Knowledge of Google Suite products Ability to work nights, weekends, and holidays as required Willingness to travel up to 20% of the time

Lead the creation, management, and quality control of all ticketed events. Collaborate with sales, marketing, and box offices on ticket inventory, pricing, and holds. Oversee ticket fulfillment and distribution. Serve as the primary point of contact for ticketing customer inquiries and escalations. Build and maintain customer service standards. Train staff on ticketing procedures and fan engagement. Develop and maintain detailed reporting dashboards for ticket sales and attendance. Analyze ticketing data to identify trends and areas for improvement. Deliver post-event reporting and insights. Oversee on-site box office operations during events. Partner with operations and security for smooth ingress and fan flow. Troubleshoot ticketing issues in real-time during events. Work closely with partners to align ticketing operations with business goals. Serve as a subject matter expert on ticketing technology. Support budgeting, vendor management, and strategic initiatives.