Account Manager - US Remote

5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment Proven track record of expanding revenue within an existing customer base Strong consultative selling and discovery skills Ability to manage a pipeline and accurately forecast expansion revenue Excellent communication, presentation, and relationship-building skills Comfort working in a fast-paced work environment Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Own a portfolio of existing digital health customers and serve as their primary point of contact for growth Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements Drive customer retention, adoption, and long-term account health Identify, position, and close upsell and cross-sell opportunities within existing accounts Sell new products, modules, and features aligned to customer needs and outcomes Manage expansion opportunities through the full sales cycle and meet or exceed growth targets Net Revenue Retention (NRR) and expansion quota ownership Own renewals end-to-end, including contract discussions and pricing conversations Develop account plans aligned to customer goals and Eleos growth objectives