Digital Customer Success Partner

1-1.5 years+ of experience in a Customer Success position, ideally in the SaaS industry. Experience managing a large book of business (100+ clients), mostly SMB. Proactive approach to client management. Ability to express ideas clearly and concisely through data, both written and orally. Strong interest in the digital industry, education, and e-learning. Fluent English (US/UK). B2 level or equivalent in French.

Support clients in their digital training strategy via the 360Learning platform. Lead setup and support for EMEA clients during new software launch. Ensure contract renewal by coordinating resources. Align solution's business impact with client objectives. Work with EMEA Account Management to meet client KPIs. Create and develop processes, reporting, and communication for a one-to-many approach. Define learning transformation roadmap and identify necessary resources. Activate and build a digital strategy for book of business. Define initiative planning on the solution. Identify and document customer use-cases. Develop client trust and direct contact with top management. Identify new project opportunities with Account Managers. Reduce churn by identifying at-risk customers and implementing action plans. Identify and record strong leaders within client teams in CRM SFDC. Develop and share good business practices with the Client Success Team.