Senior Customer Success Manager - Digital

2+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors. Strong communication, presentation, and relationship-building skills. Ambitious, curious, and comfortable to learn new technologies. Comfortable working independently in a remote-first environment. Familiarity with cybersecurity and its business-level outcomes. Strong executive presence with exceptional written and verbal communications skills. Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is helpful. Willingness to travel 25%.

Serve as the primary post-sales contact for defined accounts. Develop deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services. Contribute to digital engagement strategies. Establish relationships and partner with customers to define success criteria. Execute customer success plans to drive onboarding, adoption, and satisfaction. Own customer management for designated segments, driving retention and health metrics. Monitor account health, identify risks, and escalate as needed. Maintain SFDC and other systems of record with detailed notes. Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support.