Strategic Client Success Partner

6+ years of experience as a Client Success Manager, HR/Learning/Change Management Consulting, or Digital Learning Manager. Ability to lead complex and impactful projects in/for Strategic accounts (more than 12,5k employees). Proven knowledge of the SaaS B2B industry. Proven interest in the digital industry, education, and e-learning in particular. Excellent interpersonal and communication skills. Native French proficiency. Excellent English proficiency (B2 minimum).

Support clients in their digital training strategy using the 360Learning platform. Build strong relationships with HR executives to develop solution usage, adoption, and impact. Act as a facilitator to ensure client renewal. Coordinate 360Learning resources (technical, pedagogical). Empower clients with the solution's strategic positioning and vision. Ensure renewal or signing of new contracts for the client portfolio. Define learning transformation roadmaps and identify necessary resources. Identify and document customer use cases. Define and deliver the Strategic Customer Journey based on the Maturity Model framework and Collaborative Learning vision. Develop trust with clients, engaging with Top Management. Collaborate with Account Managers to identify new project opportunities (up-selling, cross-selling). Reduce churn by identifying at-risk customers and implementing remedial action plans. Identify strong leaders and advocates within client teams. Develop and share good business practices with the Client Success team. Collaborate in building Strategic client support.