- Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
- Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving throughout the process.
- Own customer issues from intake through resolution, driving timely outcomes that minimize downtime and improve system performance and reliability using Cast AI.
- Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams.
- Provide mentorship and support to junior team members, fostering skill development and contributing to a strong, knowledgeable team environment.
- Participate in an on-call rotation, delivering critical after-hours assistance to maintain high levels of customer satisfaction and trust.
AWSCloud ComputingGCP+4 more