SOLUTIONS ARCHITECT (100% Remote outside of Canada)
Canada, US, PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementArtificial IntelligenceMachine LearningSoftware ArchitectureCustomer SuccessRelationship buildingTraining
Requirements
- Minimum 3 years of experience in client onboarding, enablement, implementation support, or customer success roles.
- Experience teaching or guiding customers through technical or semi-technical tools.
- Strong ability to explain complex concepts in clear, non-technical language.
- Client-first mindset with strong relationship-building skills.
- Organized, detail-oriented, and comfortable managing multiple onboarding processes.
- Comfortable working cross-functionally while owning the onboarding experience.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Organized, administratively strong, great time management, and solid writing, phone, and general communication skills.
- Fluent in English (spoken and written).
Responsibilities
- Lead onboarding sessions demonstrating AI agent setup and management.
- Educate customers on best practices for building AI agents.
- Help clients translate business goals into agent structures and prompts.
- Guide clients to complete configurations independently.
- Manage onboarding expectations with Sales and Technical Account Managers.
- Maintain proactive customer communication.
- Collect and validate information for agent creation.
- Oversee onboarding timelines and tasks.
- Ensure onboarding meets client expectations and internal standards.
- Provide additional guidance for knowledge gaps.
- Coordinate handoff to Customer Success Team Lead.
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