SOLUTIONS ARCHITECT (100% Remote outside of Canada)

Minimum 3 years of experience in client onboarding, enablement, implementation support, or customer success roles. Experience teaching or guiding customers through technical or semi-technical tools. Strong ability to explain complex concepts in clear, non-technical language. Client-first mindset with strong relationship-building skills. Organized, detail-oriented, and comfortable managing multiple onboarding processes. Comfortable working cross-functionally while owning the onboarding experience. Ability to work both independently and collaboratively in a fast-paced environment. Organized, administratively strong, great time management, and solid writing, phone, and general communication skills. Fluent in English (spoken and written).

Lead onboarding sessions demonstrating AI agent setup and management. Educate customers on best practices for building AI agents. Help clients translate business goals into agent structures and prompts. Guide clients to complete configurations independently. Manage onboarding expectations with Sales and Technical Account Managers. Maintain proactive customer communication. Collect and validate information for agent creation. Oversee onboarding timelines and tasks. Ensure onboarding meets client expectations and internal standards. Provide additional guidance for knowledge gaps. Coordinate handoff to Customer Success Team Lead.