Enterprise Account Manager

5+ years in SaaS Account Management/Customer Success/Sales with clear outcomes in expansion + cross-sell Proven in Enterprise, multi-stakeholder environments (exec alignment, procurement, complex orgs) Strong at value-based discovery and translating business goals into crisp plans and commercial paths Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals) Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through A collaborative partner who builds trust quickly across post-sales and cross-functional teams Thrive in ambiguity: prioritize well, create clarity, and keep momentum high

Own a book of top-tier Enterprise accounts Drive expansion and cross-sell outcomes Maintain strong retention performance Build and run structured account plans Create a pipeline from within your book Lead end-to-end renewal execution Partner with CSM and cross-functional teammates Forecast accurately and communicate clearly