Enterprise Account Manager

5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell. Proven in Enterprise, multi-stakeholder environments (exec alignment, procurement, complex orgs). Strong at value-based discovery and translating business goals into crisp plans and commercial paths. Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals). Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through. A collaborative partner who builds trust quickly across post-sales and cross-functional teams. Thrive in ambiguity.

Own a book of top-tier Enterprise accounts, responsible for driving expansion and cross-sell outcomes while maintaining strong retention performance. Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy. Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays. Lead end-to-end renewal execution for your largest accounts in the Growth motion. Partner with CSM and cross-functional teammates to keep accounts moving. Forecast accurately and communicate clearly.