Enterprise Account Manager

12+ years of overall experience, with an expertise in direct marketing and customer success 10+ years of experience in account leadership or sales Proven ability to meet retention and expansion targets Large enterprise account management experience: including onboarding and implementation, product adoption, driving customer innovation, upsells, cross sells and renewal management Excellent listening, negotiation, and presentation abilities Advanced problem-solving skills and verbal and written communication skills Proven ability to communicate, present to, and influence key stakeholders at multiple levels of an organization, including executive and C-level Proven skill with juggling multiple account management projects at a time while maintaining strong attention to detail Experience in Marcom and Data Automation tech stacks and enterprise marketing business stakeholders a significant plus Experience using Salesforce strongly preferred Gratitude, scrappiness, a sense of purpose, and a kind and generous demeanor

Develop deep knowledge of customers’ organizational dynamics and the role of direct mail in achieving business objectives Create and manage account plans across portfolios of key customers Identify expansion, upsell, and cross-sell opportunities; own renewal and expansion negotiations; predict and prevent customer churn Conduct quarterly executive business reviews Set the highest standard for customer account management practices Informally coach, mentor, and develop junior members of the team Lead discussions around achieving results and innovating with direct mail Contribute to and execute playbooks enabling customers’ experimentation Solicit customer feedback and collaborate with product and fulfillment