Customer Success Manager

Bachelor’s degree required 3+ years of pre-sales customer / account management -OR- 2+ years of post-sales customer relationship management Ability to travel for customer meetings, conferences, and other industry events Proven ability to interact across organizations to ensure outstanding service is delivered to customers Adept at moving quickly between low level execution and high-level strategic thinking Ability to independently organize own work, set priorities, and meet critical time deadlines

Oversee the client lifecycle and proactively drive adoption of QGenda Work cross-functionally with TAMs, Professional Services, and Support Build trust and strengthen long term relationships with key influencers and executive stakeholders Design and execute programs to expand and deepen QGenda adoption, usage and value Share customer success stories across the company Review incoming customer concerns and drive appropriate get-well plans Monitor at-risk customers and manage escalations Manage and achieve key business metrics including NPS, CSAT, Churn, Health and Adoption Leverage partnerships with sales organization during expansion opportunities Prepare and deliver recurring customer “Business Reviews”