Customer Success Manager

3+ Years Experience in GRC or Risk Advisory Interest in supporting sales and commercial business development efforts 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles Passion for SaaS applications Great people skills – ability to understand audience and tailor message Ability to manage multiple accounts/priorities at a time A drive to learn and be curious, with the desire to understand customer problems and communicate how Risk Cloud can help

Build and maintain customer relationships to drive product adoption, expansion, and customer advocacy. Act as a trusted advisor providing GRC subject-matter expertise and product advice. Lead the development of long-term success plans and drive executive alignment. Own tracking of customer health scores and proactively engage unhealthy customers. Collaborate cross-functionally with other LogicGate teams. Partner with Sales and Solution Engineering to drive expansion opportunities and ensure customer retention. Share feedback with Product and Development teams to influence the product roadmap.