Live Chat and Email Support Agents
Company:HelpFlow
Location:Philippines, US Business hours
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
SEOCustomer serviceEnglish communicationCritical thinkingSales experience
Requirements:
At least two years of Customer Service Experience for English-speaking businesses/clients/customers, preferably in E-commerce. Robust eCommerce or Retail customer service background. Genuine care for customers and clients. A sales-oriented person is a plus. Social media management experience is a plus. At least six months of work-from-home experience is a plus. Stable high-speed internet with backup (Minimum of 10 Mbps). Computer (laptop or desktop) with QUAD-CORE CPU at least 2.5 GHz or higher, RAM 16GB or HIGHER, 1GB GPU, at least 110 GB SSD for your drive C. Dual monitor with at least 1920 x 1080 display resolutions. Headset with mic and webcam for meetings. Focused workspace. Above average written and verbal English communication and comprehension skills. Great chat, email, social media, and phone etiquette. Advance critical thinking skills.
Responsibilities:
Convert chats into sales by providing world-class customer service. Protect company's, clients', and visitors' information. Work with the team to accomplish goals. Update knowledge through continuous learning. Ensure you have the right equipment and a proper place to work productively.
