Live Chat and Email Support Agents

Posted about 5 hours agoViewed

PhilippinesFull-TimeE-commerce

Company:HelpFlow

Location:Philippines, US Business hours

Languages:English

Seniority level:Junior, 2+ years

Experience:2+ years

Skills:

Customer serviceSEOCritical thinkingSales experienceEnglish communication

Requirements:

At least two years of Customer Service Experience for English-speaking businesses/clients/customers Robust eCommerce or Retail customer service background Stable high-speed internet with backup (Minimum of 10 Mbps) Computer with QUAD-CORE CPU at least 2.5 GHz or higher RAM 16GB or HIGHER 1GB GPU At least 110 GB SSD for drive C Dual monitor with at least 1920 x 1080 display resolutions Headset with mic and webcam Focused workspace Above average written and verbal English communication and comprehension skills Great chat, email, social media, and phone etiquette Advance critical thinking skills At least six months of work-from-home experience is a plus

Responsibilities:

Convert chats into sales by providing world-class customer service Protect company's, clients', and visitors' information Work with the team to accomplish goals Update knowledge through continuous learning Ensure right equipment and productive workspace