Customer Success Lead

Customer-obsessed relationship builder Strategic, forward-looking problem solver AI-savvy and automation-driven Creative and curious Operationally excellent Communication and storytelling strength Experience building AI-powered customer support systems or automation workflows (bonus) Background in design, creative tools, content creation, or online learning (bonus) Experience supporting early-stage, high-growth SaaS or creative tech communities (bonus) Familiarity with Discord community dynamics, moderation frameworks, or ambassador programs (bonus) Experience with beta programs or structured user research (bonus)

Deliver empathetic, timely support across all channels. Build AI-powered systems, macros, and tools to automate repetitive tasks. Create and maintain help centre content, troubleshooting guides, and support resources. Act as the bridge between users and the product team, translating community feedback. Build AI-powered systems to collect, analyze, and synthesize feedback at scale. Collaborate with Product and Engineering to inform roadmaps and feature development. Partner cross-functionally to create educational resources, tutorials, and best practices. Celebrate and amplify community creations, workflows, and stories. Develop a consistent content cadence that keeps users inspired and informed. Grow and nurture a thriving Beta community across Discord and social channels. Manage educational programming like creator spotlights, tutorials, events, and AMAs.