Customer Success Lead

3-5+ years of experience in customer success or related roles Operational excellence Excellent leadership skills Talent magnetism Strong attention to detail Self-motivated, resourceful and quick to take initiative in ambiguous situations Interest in working in healthcare Leadership and drive Excited by a fast-paced, startup culture An eye for identifying process improvement opportunities

Help lead key aspects of operations, overseeing workflows and people managing teammates across the Customer Success team Own important cross-functional projects that are leadership’s top priority Potentially own the relationship with some of the largest enterprise clients Help build rigorous systems to increase productivity Proactively remove process roadblocks Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues Support in the hiring and onboarding of new teammates Inspire the team with the example of leadership, drive, grit, empathy, and high-velocity execution