Junior Customer Success Manager - French Speaker (Remote from Zagreb)
Company:Sendcloud
Location:Croatia
Languages:French, English
Seniority level:Junior, 1+ years
Experience:1+ years
Skills:
Project ManagementCross-functional Team LeadershipBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesMentoringCoachingInterpersonal skillsRelationship buildingProblem-solving skillsAccount ManagementTeamworkFluency in EnglishClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceCustomer supportCustomer SuccessSaaS
Requirements:
Bachelor's degree 1+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce. 1+ years of relevant experience as Customer Success, Account Manager, Customer Service Agent, or other customer-facing roles. Commercially driven mindset—experience with upsell, renewals, or opportunity spotting. Comfortable navigating complex setups and cross-functional challenges. Fluent in French and English. Based in the Netherlands and eligible to work here.
Responsibilities:
Enable and activate customers, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, or emails. Proactively identify growth opportunities and surface them to the sales team. Manage a high-volume customer portfolio to improve retention. Act as a connector across teams: Sales, Marketing, Customer Support, and Product.