Enterprise Customer Success Manager (French speaker)
C
CanonicalSoftware Development
EMEA region, EST, PSTFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English, French
- Experience
- Minimum 5 years
- Required Skills
- Project ManagementCloud ComputingAgile methodologiesLinuxCustomer SuccessAccount Management
Requirements
- Native French level required with excellent command of English.
- Minimum 5 years of work experience in IT.
- Background in projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
- Excellent presentation skills.
- Experience building and improving internal processes.
- Team player capable of interacting across departments and levels.
- Knowledge of agile methodologies.
Responsibilities
- Onboard new customers and introduce products/support processes.
- Coordinate complex projects with various stakeholders.
- Collaborate with Sales, Field Engineering, and Support on engagement plans.
- Manage customer portfolios, identify growth and renewal risks.
- Run customer and business review processes to drive resolutions.
- Act as a customer advocate and influence product roadmaps.
- Support customers through reactive ticket requests.
- Create targeted customer campaigns.
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