Bilingual Customer Success Manager (French)
New
K
Keeper SecurityCybersecurity software
Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Must be fluent, both verbal and written in French and English
- Experience
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Required Skills
- SalesforceAccount Management
Requirements
- Have 1+ years of experience in account management, SaaS customer success, or sales.
- Be fluent in French and English, both verbally and in writing.
- Have strong technical knowledge of software integrations, including SSO and directory integrations, as well as implementation, onboarding, and support.
- Have experience working with and selling to enterprise organizations, C-level executives, and IT and cybersecurity executives.
- Have working knowledge of Salesforce.com.
- Be able to learn software and work effectively with business applications.
- Be able to manage multiple priorities with careful attention to detail.
- Demonstrate problem-solving ability and the ability to anticipate customer challenges.
- An undergraduate degree (BA/BS) is preferred.
- Experience in the IAM industry is a plus.
Responsibilities
- Meet or exceed sales targets within the SMB cohort.
- Communicate with French-speaking customers in writing and verbally.
- Negotiate contract renewals, cross-sells, and upsells with clients.
- Establish business and technical goals with clients and conduct quarterly business reviews.
- Manage named customer accounts, maintain regular engagement, present Keeper solutions, and coordinate issue resolution.
- Advise customers on best practices for protecting their businesses against password-related breaches.
- Analyze the customer portfolio to prioritize opportunities and risks, and renew and expand customer contracts.
- Resolve customer issues independently and in collaboration with Keeper teams.
- Drive customer advocacy through references, referrals, and case studies.
- Stay current on Keeper products and act as a customer success and cybersecurity advisor.
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