Sr. Customer Success Manager (French Speaking)
New
C
Constructor.ioECommerce Technology
Location: Remote - France; Secondary Locations: Remote - EMEAFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluency in a French language
- Experience
- At least three years of experience
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Based in EMEA, ideally in France.
- Fluency in a French language.
- At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, or Solutions Consulting.
- Proven experience building trusted relationships with stakeholders ranging from technical teams to C-level executives.
- Strong executive presence and confidence leading strategic customer conversations like QBRs and EBRs.
- Strong influencing and stakeholder-management skills to drive progress without direct authority.
- Strong problem-solving skills and intellectual curiosity.
- Ability to learn quickly in a fast-moving, technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, or product discovery is highly valued.
Responsibilities
- Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
- Build trusted relationships across complex enterprise organizations, engaging with technical teams, product leaders, and C-level executives.
- Align technical and business stakeholders around a shared success plan by understanding customer goals and priorities.
- Translate technical concepts, product capabilities, and performance data into clear business value.
- Plan and lead effective QBRs and EBRs to communicate impact and align on strategic priorities.
- Identify risks and blockers, leading escalations with urgency to maintain customer confidence.
- Advocate for customer needs while balancing technical requests and engineering involvement.
- Provide proactive, strategic recommendations using performance data and ecommerce best practices.
- Maintain success plans, stakeholder maps, and account documentation to ensure alignment.
- Partner with Account Management to support retention and identify expansion opportunities.
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