Customer Success Manager
New
S
ScaleoB2B SaaS
Польща / Україна / Румунія / Португалія / ІспаніяFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer Success
Requirements
- Have proven experience in Customer Success or a similar customer-facing role within an established B2B SaaS or IT product company.
- Have experience in a structured customer-facing team in a mature B2B product environment.
- Have hands-on experience managing B2B customer relationships.
- Understand customer needs and help clients achieve measurable business outcomes.
- Demonstrate a proactive, customer-centric approach, ownership, and accountability.
- Anticipate customer challenges, identify potential risks, and resolve issues before escalation.
- Bring strong communication, relationship-building, and problem-solving skills.
- Work independently, manage priorities, and follow through on commitments.
- Experience across the full customer lifecycle, from onboarding and implementation to adoption, retention, and renewals, is a plus.
- Experience in Affiliate Marketing, AdTech, or iGaming is a plus.
- Experience identifying upsell and cross-sell opportunities or collaborating with Product and Engineering teams is a plus.
Responsibilities
- Guide new customers through onboarding, platform setup, technical integrations, and product launches.
- Build customer relationships, provide product training, and promote feature adoption.
- Help clients achieve their business objectives and measurable results.
- Monitor customer health, identify risks, and resolve issues before escalation.
- Manage contract renewals and identify upselling and cross-selling opportunities.
- Collect customer feedback and understand evolving customer needs.
- Collaborate with Product and Engineering teams to improve the platform and customer experience.
- Act as a trusted advisor and support ongoing customer value.
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