Customer Success Manager
New
U
Unit4Enterprise software
Source API remote eligibility restrictions: PortugalFull-TimeManager
Salary38,184 - 44,689 EUR per year
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Job Details
- Languages
- Fluent in English (verbal and written); Swedish, Dutch, German and/or French language skills are a plus.
- Required Skills
- Customer Success
Requirements
- Have experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
- Bring strong communication and relationship management skills.
- Be fluent in English, verbally and in writing.
- Be technically literate and familiar with customer engagement technologies, best practices, and trends.
- Be able to build customer relationships that support retention, recurring revenue, expansion opportunities, and successful customer outcomes.
- Understand customers' strategic goals and translate them into actionable success plans.
- Be able to track progress toward value realization proactively.
- Lead through influence and trust, working effectively with internal and external stakeholders.
- Be available to travel as necessary, up to 20%.
- Experience in ERP, HCM, and/or financial planning software industries is a plus.
- Swedish, Dutch, German, and/or French language skills are a plus.
Responsibilities
- Act as the voice and internal advocate of the customer, turning customer insights into actions that improve outcomes and experience.
- Help customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
- Increase product adoption and maturity through success planning, guidance, and customer engagements.
- Identify qualified upsell and cross-sell opportunities in collaboration with Sales.
- Serve as the primary Customer Success point of contact, proactively managing risk and supporting retention.
- Develop and maintain customer success plans aligned to strategic objectives, milestones, and expected outcomes.
- Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams.
- Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales.
- Manage retention and churn across the portfolio and drive adoption and effective use of the Success4U program.
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