Junior Customer Success Manager - DACH

Bachelor's degree 2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce Passion for customer success with strong relationship-building skills Commercially driven mindset—experience with upsell, renewals, or opportunity spotting Comfortable navigating complex setups and cross-functional challenges Fluent in German and English Based in Croatia and eligible to work there

Enable and activate new customers during their first six months. Provide excellent onboarding through calls, meetings, e-mails or onsite visits. Proactively identify growth opportunities and surface them to the commercial team. Serve as a key connector across teams: Sales, Marketing, Customer Support, and Product. Relay customer insights and feedback to the Product team. Support feature releases and shape roadmap decisions.