Senior Drayage Operations Specialist

Experience with import/export drayage Experience working at a steamship line, drayage carrier, or freight forwarder Ability to support work from home

Coordinate and manage the scheduling, dispatch, and tracking of drayage shipments. Monitor and analyze dispatch operations for optimal route and resource allocation. Develop and maintain strong relationships with drivers, carriers, and port officials. Implement strategies to minimize costs and improve efficiency. Ensure compliance with transportation laws, safety regulations, and company policies. Resolve shipment issues including delays, damages, and discrepancies. Provide leadership, training, and support to dispatch team members. Stay informed of industry trends, technologies, and best practices. Manage accounts and act as the lead shipment point of contact. Foster strong relationships with client contacts. Negotiate to ensure best costs and value. Maintain strong relationships with clients and ensure their long-term satisfaction. Collaborate with sales team to identify and grow opportunities. Work with sales team to ensure client satisfaction. Assist with special projects.