Senior Property Operations Specialist

Bachelor’s degree in business administration, Management, Communications, Hospitality or similar field, or commensurate experience. 5+ years of relevant professional experience in hospitality, retail, operations, or project management. 5+ years of leadership experience. Previous experience effectively utilizing project management and/or operational tools. Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.). Excellent verbal and written communication skills. Strong people leadership skills. Unmatched interpersonal skills. Ability to work effectively in a collaborative environment. Demonstrated experience effectively resolving problems with a high-level of autonomy. Demonstrated experience with execution and documentation of processes. Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment.

Provide operational support for all properties, including new property opening tasks and wind downs. Create SOPs for the team and train the team on new initiatives. Serve as boots on the ground support for various projects and Property Support Team Members. Execute day-to-day operational tasks related to operations initiatives for properties and document the process. Demonstrate property leadership qualities by training, motivating, and recognizing team members. Facilitate training for property team members and support the operations team. Partner with Project Managers to own aspects of projects requiring operational, in-person expertise. Execute on and support development of SOPs across all properties. Communicate effectively and frequently with on-site and off-site partners. Utilize operational tools and reporting to manage operations and deliver communication.