Senior Customer Success Manager

At least 2 years in project management, project controls, or construction management, OR 3+ years in construction technology or a related SaaS environment Strong understanding of planning and scheduling concepts Proven experience driving customer adoption, value realisation, and retention Experience supporting or leading process and behaviour change Strong communication and stakeholder management skills Highly organised and proactive approach to managing strategic accounts

Act as primary owner for assigned customer accounts Set customer success plans and manage relationships Ensure nPlan delivers measurable outcomes Lead onboarding, engagement, and renewal activities Identify opportunities for account growth and expansion Build trusted relationships across customer organizations