Customer Success Account Manager
80000 - 90000 AUD per year
Location:Australia
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Stakeholder managementCustomer SuccessSaaSAccount ManagementNegotiation skillsRelationship managementSales experienceCRM
Requirements:
4+ years’ experience in Customer Success, Account Management, or Strategic Partnerships (Hospitality or SaaS preferred). Proven record of achieving renewals and revenue growth through upselling or cross-selling. Strong commercial acumen and negotiation skills with a focus on value-based selling. Excellent communication, presentation, and stakeholder management abilities. Experience with hospitality, property management, or SaaS platforms is highly desirable. Proficiency with CRM tools (Salesforce, HubSpot, or Gainsight).
Responsibilities:
Own a portfolio of accounts to ensure high retention and successful renewals. Identify and execute upsell and cross-sell opportunities. Develop account plans and growth strategies. Manage the full renewal cycle, including pricing and negotiations. Build and maintain executive-level relationships with key customer stakeholders. Act as the voice of the customer internally. Lead regular business reviews. Partner with Sales and Finance to drive ARR growth. Proactively mitigate churn through early identification of risk and retention strategies. Maintain accurate forecasts and engagement tracking in CRM tools. Share customer and market insights to inform product strategy. Advise customers on best practices and innovation opportunities.
