Customer Success Manager (Remote from UK)

4–6 years of experience in a customer success or client-facing role Experience in SaaS, APIs, or fintech platforms Strong communication skills and ability to work remotely and independently across EMEA hours Proven ability to manage customers of varying sizes Problem-solving mindset, adaptability, and willingness to collaborate

Serve as the main point of contact for B2B/enterprise customers, building and maintaining strong relationships Ensure customer satisfaction, retention, and measurable success outcomes Manage escalations with empathy and mitigate risks proactively Drive adoption of platform features and disseminate best practices Collaborate with Product, Sales, and Operations teams to champion partner needs Provide executive reporting, including QBRs Develop and execute strategies for optimizing customer experience