CX & Solutions- Enablement Lead

5+ years of experience in Enablement, or in a Customer Success, Professional Services, Solutions Engineering, Solutions Consulting, or similar role in the SaaS space Proven ability to build and scale onboarding, certifications, and learning programs in a hyper-growth environment Deep understanding of SaaS GTM motion and how Sales, Solutions, Services and Success intersect Expertise in developing and deploying enablement programs for multiple teams, roles and personas Experience supporting or enabling field teams through change management Data-driven approach to designing, evaluating and iterating on enablement programs Exceptional communication, group facilitation, and project management skills Comfortable navigating ambiguity and bringing structure to fast-moving, cross-functional work Proficiency with generative AI, particularly in an enablement-focused use case Experience using or enabling teams on ClickUp or other productivity/collaboration platforms is ideal

Drive the overall enablement strategy and program design Manage the onboarding curriculum tailored per role Implement and administer a certification framework and skills matrix Drive release readiness for product launches Facilitate periodic updates on ClickUp's product roadmap Deliver training, including train the trainer programs Measure and analyze the effectiveness of enablement programs Participate in periodic leadership review of field performance Maintain an enablement calendar and communications calendar Partner with broader GTM Enablement, Solutions Center of Excellence (COE), Marketing, Product Marketing, and Operations Serve as the liaison for GTM-wide launches and campaigns Collaborate with enablement-focused colleagues across ClickUp Collaborate with internal communication and change management teams